General Terms and Conditions

for the online shop available at:

https://fridaeu.com/

operated by:

LS Harbring
Lothringerstrasse 28
46395 Bocholt
Germany

Telephone: +49 176 76649416
Email: info@fridaeu.com

(hereinafter referred to as the “Provider”)

for the sale of products to consumers and business customers

(hereinafter referred to as the “Customers”).

1. Scope of Application

The sale of the Provider’s products offered through the online shop at the URL stated above shall be governed exclusively by these General Terms and Conditions in the version applicable at the time the contract is concluded.

These General Terms and Conditions shall apply exclusively. Any terms and conditions of the Customer that deviate from these General Terms and Conditions shall not apply unless the Provider and the Customer have expressly agreed otherwise.

2. Definition and Subject Matter

The subject matter of the contract is the one-time delivery of goods.

3. Conclusion of the Contract

The offers displayed on the Provider’s website constitute a non-binding invitation to the Customer to order products and goods.

By submitting an order on the Provider’s website by clicking the “Buy now” button, the Customer submits a binding offer to conclude a contract.

Confirmation of receipt of the order shall be sent immediately after the order has been submitted and does not generally constitute acceptance of the contract.

The Provider may accept the Customer’s offer within five days by:

• sending the Customer a written order confirmation or an order confirmation in text form, such as by fax or email, whereby receipt of the order confirmation by the Customer shall be decisive;
• delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer shall be decisive; or
• requesting payment from the Customer after the order has been submitted.

Where more than one of the above alternatives applies, the contract shall be concluded at the time the first of these alternatives occurs.

If the Provider does not accept the offer within the period stated above, the offer shall be deemed rejected, and the Customer shall no longer be bound by their declaration of intent.

When an offer is submitted through the Provider’s online order form, the Provider shall store the text of the contract and send it to the Customer after the order has been submitted, together with these General Terms and Conditions, in text form, for example by email, fax or letter.

Before submitting a binding order through the Provider’s online order form, the Customer may continuously correct their entries using the standard keyboard and mouse functions.

In addition, all entries shall be displayed again in a confirmation window before the binding order is submitted and may also be corrected there using the standard keyboard and mouse functions.

The contract may be concluded exclusively in the German language.

4. Payment

The prices displayed on the Provider’s website at the time the order is placed shall apply.

All prices include statutory value-added tax and exclude the applicable shipping costs displayed on the website.

The payment methods listed on the Provider’s website shall be available to the Customer.

If the Customer is in default of payment, the Provider shall be entitled to charge default interest at a rate of five percentage points above the base interest rate of the European Central Bank for consumers and nine percentage points above the base interest rate for business customers.

If the Provider claims additional losses resulting from the delay in payment, the Customer shall be entitled to prove that the claimed loss did not occur or occurred only to a lesser extent.

5. Delivery

The applicable delivery times can be found on the Provider’s website.

Any delivery times that differ from the standard delivery times shall be indicated on the relevant product page.

The delivery period stated by the Provider shall begin only after the Customer has fulfilled their obligations correctly and on time, particularly by providing the correct delivery address when placing the order.

6. Statutory Warranty Rights

The statutory liability for defects shall apply.

Notwithstanding the above, the following shall apply to contracts for the delivery of goods:

The limitations of liability and reductions of limitation periods set out above shall not apply:

• to claims by the Customer for damages or reimbursement of expenses;
• where the Provider has fraudulently concealed the defect; or
• to goods that have been used for a building in accordance with their normal intended purpose and have caused the building to be defective.

7. Liability

The Provider shall be liable to the Customer for all contractual, quasi-contractual and statutory claims, including tortious claims for damages and reimbursement of expenses, as follows:

The Provider shall have unlimited liability on any legal grounds:

• in cases of intent or gross negligence;
• in cases of intentional or negligent injury to life, limb or health;
• on the basis of a guarantee, unless otherwise agreed in relation to that guarantee; or
• where liability is mandatory by law, including liability under the German Product Liability Act.

If the Provider negligently breaches an essential contractual obligation, liability shall be limited to the foreseeable loss typical of the contract, unless unlimited liability applies under the preceding paragraph.

Essential contractual obligations are obligations that the contract imposes on the Provider in order to achieve the purpose of the contract, the fulfilment of which is necessary for the proper performance of the contract and on which the Customer may normally rely.

In all other respects, the Provider’s liability shall be excluded.

The above liability provisions shall also apply to the liability of the Provider for its legal representatives and agents.

The Customer shall indemnify the Provider against any claims made by third parties, including statutory legal defence costs, arising from unlawful conduct or conduct by the Customer that breaches the contract.

8. Information on Online Dispute Resolution and Consumer Arbitration

The European Commission provides an online dispute resolution platform at the following address:

https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court resolution of disputes arising from online sales or service contracts involving a consumer.

The Provider is neither willing nor obliged to participate in consumer dispute resolution proceedings before a consumer arbitration board under the German Consumer Dispute Resolution Act.

9. Final Provisions

The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If the Customer is a merchant, a legal entity under public law or a special fund under public law, the courts at the Provider’s registered office shall have jurisdiction, unless an exclusive place of jurisdiction applies to the dispute.

This shall also apply where the Customer does not have a place of residence within the European Union.

The Provider’s registered office can be found in the heading of these General Terms and Conditions.

If any provision of this agreement is or becomes invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

Last updated: 10 October 2025